Privacy

Art.13 EU Directive 2016/679 (General Data Protection Regulation)

Data Controller

For your information, the data controller is Sierrafox S.r.l. - Via G. Massarenti 15 - 20148 Milan

Email for each contact: info@sierrafox.eu

What data we collect

The European directive 2016/679 requires us to inform you how we use your data that we collect through this site or that are taken from external services such as Google, Facebook, etc.

First of all we would like to tell you that your data is used exclusively for the operation of this site, or to send you the orders you make and to contact you in case we should communicate something important about your orders.

We have no interest in using your data in any other way, and we do not give it to anyone unless it is mandatory to ship your orders. The only exception is if the judicial authorities require them. In that case the law obliges us to reveal them, but we hope to never find ourselves in this unfortunate situation...

The data that we collect are those necessary to identify you and send your orders: name, surname, shipping address, email address. If you wish to receive your orders at an address different from your home (your office, your parents, your grandmother...) you will communicate it to us and we will keep that data so you can use it later for other orders without having to rewrite every time.

If you request an invoice we will also ask you the VAT number and the tax code, if you are a company we will ask you also the company name and the registered office.

We ask you the phone number because the couriers want it and also to contact you in case of need. The couriers need to call you if there are problems in the delivery, or even to send you text messages that warn you of the upcoming delivery, all to your exclusive advantage.

Obviously when you register you will give us your username and password, but this remains secret to us so much that we can not read it in any way. At most we can change it, but only if you ask us.

In addition to this data we also record your gender (only for our internal statistics) and your date of birth. We need this because we can not sell anything to children under 13 if they are not assisted by a parent, and some items can only be sold to adults.

However later in this text you can read the details on various data that are collected, if you feel like it.

The data we collect are mandatory, that is, they are used to provide you with our service consisting of the shipment of the material you order. If we could not collect them we could not send you anything. In case we ask you optional data you can always refuse to give it to us, and for any doubt (we ask ourselves what they could be ...) you can contact us at our email address that we have written at the top of the text.

Regarding cookies we have explained very well what we use and how we use them in the final part of this text, all respecting the current law. However, we do not use any profiling cookies because we do not care.

Finally we must warn you that if you communicate in any way the data of other people other than you, and if you exchange this data through our sites, you implicitly declare to have the full right to do so and relieves us from any liability towards third parties. You know how these things go...

How we treat your data and where we keep them

How we treat them

You can feel comfortable because we take all necessary measures to prevent your data from being disclosed to you without our knowledge. We use computer systems (in practice our computers and servers on which our sites run).

In addition to us, in some cases, other people involved in our work may have access to your data, for example server administrators hosting our sites. If you are interested, you can always ask us for an updated list of third parties that can have access to your data.

Where we keep them

Guess where? Your data is stored at our headquarters, and in any other place where those who have to treat them are located. Again, if you are interested in more information, contact us as well.

How long we keep them

Simple: for the time necessary to provide the service. We are not particularly interested in your data, except to do what you asked us to do. So we are not going to occupy expensive space on our servers if it is not needed. If you want you can request the cancellation of your data at any time, and you can be sure that we will do it instantly!

What kind of data we collect?

If you're one of our customers you're definitely a very smart person, so you've already figured out what we need your data for. The legislation however requires us to specify it again, therefore: your data are collected to allow us to provide you with our service and for the following purposes: Interaction with external social networks and platforms, statistics, to contact you, content comment, payment management , location-based interactions, SPAM protection, registration and authentication, remarketing and behavioral targeting, display of content from external platforms and social features.

Contact with you

Contact form (this Website)

If you contact us using the contact form on the website you obviously fill it with some of your data and since you do it yourself is implied that you allow us to use them to answer your questions.

Personal Data collected: email, possible order number.

Mailing list or newsletter (this Website)

When you register for our newsletter your email address is automatically added to a list to which we send information of various types, including commercial, from time to time. Your email address may also be added following your purchase. We keep the list for us, and we only send it to the newsletter manager (MailUp) for the purpose of sending the information. Neither we nor MailUp use the list for other purposes, and naturally we do not give it to anyone.

Personal Data collected: email, country, first name and last name.

Contact by phone (this Website)

As we have already explained your phone number is necessary to the couriers to contact you in case you are not present at home at the time of delivery, or to warn you of the delivery itself. In some cases we can use it for important communications related to your order.

Personal Data collected: telephone number.

Social functions

Invite and suggest friends (this Website)

We may use some of your data to allow you to invite your friends or suggest some products to them.

Personal Data collected: various types of Data.

Payment management

Some types of payments are managed by external services. These services ask for some data to make the payment but they manage them by themselves and are never communicated to us. Some of these services may also send you email messages containing invoices or notifications regarding payment.

PayPal (Paypal)

And who does not know it? PayPal is a payment service provided by PayPal Inc., and allows you to make payments online.

Personal Data collected: they are various, but to learn more you must read the privacy policy of PayPal.

Stripe

Like PayPal, Stripe is also a payment manager, but we use it to process credit card payments.

Personal Data collected: as for PayPal, there are various data collected and to learn more you must read the privacy policy of Stripe.

Interaction with social networks and external platforms

In our sites there is the possibility to interact with various social networks so it is possible that some of your data are transmitted or collected by these social networks. This collection is still managed according to the privacy policies of each social network.

G + button and Google+ social widgets (Google Inc.)

The G + button and Google+ social widgets are services for interacting with the social network Google+, provided by Google Inc.

Personal Data collected: Cookies and Usage Data.

Place of processing: USA - Privacy Policy.

LinkedIn button and social widgets (LinkedIn Corporation)

The LinkedIn button and social widgets are services of interaction with the social network Linkedin, provided by LinkedIn Corporation.

Personal Data collected: Cookies and Usage Data.

Place of processing: USA - Privacy Policy.

Like button and Facebook social widgets (Facebook, Inc.)

The "Like" button and Facebook social widgets are services of interaction with the social network Facebook, provided by Facebook, Inc.

Personal Data collected: Cookies and Usage Data.

Place of processing: USA - Privacy Policy.

YouTube social button and widgets (Google Inc.)

The button and the social widgets of YouTube are services of interaction with the YouTube social network, provided by Google Inc.

Personal Data collected: Usage data.

Place of processing: USA - Privacy Policy.

Geolocation

In this site there is a geolocation system that is based on the address you provide us, and another system that identifies your area based on your internet connection. We only use it for statistical purposes, or to know how many visitors come from a certain place. However, your browser gives you the ability to block tracking.

Personal Data collected: geographic position.

Protection from SPAM

This type of service analyzes the traffic of this Website, potentially containing Personal Data of Users, in order to filter it from parts of traffic, messages and contents recognized as SPAM.

Direct registration (this Website)

By registering you allow us to identify you and to give you the availability of some useful services reserved for registered users. Upon registration, you provide us with some data which you obviously agree to give us.

Personal Data collected: name, surname, address, date of birth, email address, telephone number, password and username. In some cases you will also provide us with: tax code / VAT number, company name, billing address.

Statistics

Google Analytics with anonymized IP (Google Inc.)

Google Analytics is a web analytics service provided by Google Inc. ("Google"). Google uses Personal Information collected for the purpose of evaluating the use of this Website, compiling reports and sharing them with other services developed by Google.

Google may use Personal Information to show you targeted advertisements when you visit other sites or if you do a search.

This integration of Google Analytics makes your IP address anonymous. Anonymisation works by shortening the IP address of the Users within the borders of the member states of the European Union or in other countries participating in the agreement on the European Economic Area. Only in exceptional cases, the IP address will be sent to Google's servers and shortened within the United States.

Personal Data collected: Cookies and Usage Data.

Place of processing: USA - Privacy Policy - Opt Out.

Statistics collected directly (this Website)

This Website uses an internal statistical system, which does not involve third parties and uses traffic data anonymously.

Personal Data collected: Cookies and Usage Data.

Displaying content from external platforms

Sometimes we can include the ability to see content hosted on external platforms directly from the pages of this site (for example You Tube video). In this case it is possible that these external platforms collect the traffic data of the pages from which they are viewed. But we do not know how...

Google Fonts (Google Inc.)

Google Fonts is a Google service that provides fonts used in some parts of this site.

Personal Data collected: Usage data and various types of Data as specified in the privacy policy of the service.

Place of processing: USA - Privacy Policy.

YouTube Video Widget (Google Inc.)

YouTube is a video content visualization service managed by Google Inc. that allows this Website to integrate such content within its pages.

Personal Data collected: Cookies and Usage Data.

Place of processing: USA - Privacy Policy.

And finally...

Your rights

You have all the rights you can imagine: you can request more information about the processing of your data at any time, you can get confirmation of the existence of your data, you can ask to know its content and origin, to verify its accuracy or request the integration, deletion, updating, correction, transformation into anonymous form or even the blocking of data possibly processed in violation of the law (but we do not do it ...), as well as to oppose in any case , for legitimate reasons, to their treatment. Requests should be sent to us via email.

Changes to this privacy policy

We can change this privacy policy, and if we do, we must warn you. The changes, however, take place only if some regulation requires it.

If you do not accept what is written in this privacy policy, or any changes, you must stop using the site (but what a pity, though ..) and you can ask us to delete your data.

Information on this privacy policy

The Data Controller is responsible for this privacy policy, drawn up starting from forms prepared by Sierrafox S.r.l. and stored on its servers.

Legal references

This privacy statement is prepared in accordance with the provisions of Art. 13 of Directive 2016/679 / EC and concerns all the sites owned by Sierrafox Srl.

And if you've come to read up here ... congratulations!

Cookie Policy

This is the Cookie Policy for Sierrafox Hobbies, accessible from www.sierrafoxhobbies.com

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

  • Login related cookies

    We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

  • Orders processing related cookies

    This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

  • Site preferences cookies

    In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

    For more information on Google Analytics cookies, see the official Google Analytics page.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However if you are still looking for more information then you can contact us through the method below:

  • Email: info@sierrafox.eu